FAQ

What is GrabOne Store?

Everyday GrabOne Store features an amazing product deal from a broad spectrum of consumer electronics and household goods. Through accessing special deals through a network of national and international suppliers and buying in bulk, we get huge discounts you won't find anywhere else. It's like we always say – "Buy Together, Save Together"

I like today's deal – how do I get my hands on it?

Just click "Buy!" before the offer ends. If enough people sign up, we'll charge your card and send you an email confirming your purchase. If not enough people join, no one gets the deal (and your card won't be charged), so invite your friends to make sure you get the deal!

Do I have to sign up a group of people I know to get the deal?

Nope – our growing ranks of members make up a big enough group. But you'll probably want to invite people you know anyway — lots of our deals are fun to use together with family and friends.

What happens if the GrabOne product doesn't reach its required minimum number of purchasers?

If not enough people sign up to buy, then the deal is canceled, and you won't be charged. Better luck next time! So if you really want the deal, be sure to lay a guilt trip on your friends, family and collegues.

How many GrabOne products are there?

This is a closely guarded secret. It varies from deal to deal, there is always a limit, but we try to secure as many as we can.

Can I buy a GrabOne product as a gift for someone else?

Yes, you are free to give it away unless the conditions on the deal specifically state no gifting.

Am I billed as soon as I join a GrabOne Store deal?

No way – you are only ever charged if the deal reaches the required minimum. Really.

Is GrabOne safe?

Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault.
Payment Gateway by Direct Payment Solutions.

Whose details will appear on my cardholder statement?

GrabOne Limited.

Will I be charged freight for delivery?

Delivery costs are clearly stated on each listing.

What happens after my payment has been processed?

Once you have completed your order and payment has been processed we will send you an email straight away confirming your purchase and start processing your order.

How long does it take to receive my order?

Delivery time frames vary depending on which business is supplying the product. The specific delivery time frame for any order is listed under the conditions of the deal at the bottom of the deal page. To see your expected delivery date for any order visit your coupons.

What is your Returns Policy?

If you have a problem with your purchase, then you'll need to contact our customer services team helpdesk@GrabOneStore.co.nz or give us a call 0800 GRABONE (0800 472 2663)

You will need to send it back to us or directly to the supplier. Think of us as being like a normal shop - when you buy something and you have a problem, you take it back to the store. We run on the same principle, so shipping is at your cost.

You need to bear in mind that we will repair and/or replace faulty goods, but won't necessarily refund them unless we are unable to repair or replace. This is as per our obligations under the Consumer Guarantees Act. We won't take goods back for "buyer’s remorse" - if you change your mind, there's no guarantee sorry.

Nothing in these terms and conditions limits your rights under the Consumer Guarantee Act 1993.

Do you ever remove comments from the discussion board?

Generally, no. We only remove comments when someone is making personal attacks, engaging in other forms of trolling or has posted entirely in caps.

How did we get the name "GrabOne"?

Obviously we are named after Georg Arnold-Graboné, a famous German impressionistic painter. Friends with both Eisenhower and Churchill who was widely recognised as one of the worlds leading deal procurers. If you look carefully enough you can find his signature on our homepage.

Do you have a GST number? Can I get an invoice?

We do, and you can. “GrabOne Ltd GST number 104-774-768” and if you'd like an invoice you can download one from here.

Who are you guys?

Launched in 2010, GrabOne Store is the leading collective buying website in New Zealand. We are owned by IdeaHQ Ltd, a joint venture between APN News & Media & Shane Bradley. Our office is located in Auckland.