Kamal N Nirshma Chetty commented over 3 years ago.
Hi there the watch is not reading the sim ....help pliz
Tania Lynch commented over 3 years ago.
Hi there, the Watch can’t read SIM. Is it limited to the mobile networks it can work on or should I be able to use it on any network?
Rossanna Royal commented over 3 years ago.
I have been to spark also sim does not work in this watch -this needs to be rectified, absolutely useless purchase otherwise -I asked questions on original discussion board before purchasing this is not a good way to deal with an expensive purchase-please advise ASAP how this is to be fixed thanks!
Martin Packer from Proidux
commented over 3 years ago.
Hey,
The Sim needs to be pushed in until it clicks.
Should be fine after that.
Thanks
Rossanna Royal commented over 3 years ago.
Cannot send verification code to phone once I input phone number?have tried several times including resending code??this watch is not simplistic to use at all-how is binding done?
Martin Packer from Proidux
commented over 3 years ago.
Hey,
SIM card must have data on it or connect to Wifi for 2-3 minutes. Watch will be connected then you can scan QR Code.
Rossanna Royal commented over 3 years ago.
Cannot send verification code to phone once I input phone number?have tried several times including resending code??this watch is not simplistic to use at all-how is binding done?
Apple Walters commented over 3 years ago.
I also can not make this watch read the sim can you please confirm if the watch is compatible with both Spark and Vodafone New Zealand. Also can not make the Sim "Chick" in. The watch attaches to data and can video call but that is about it. This is not as easy as you (the company) lead us to believe. Is this another take our money and run deal?
Apple Walters commented over 3 years ago.
Made Sim "Click" still reads "mobile network not available" or "sim card error" this is after re-bind of registration code. What do you suggest.
Martin Packer from Proidux
commented over 3 years ago.
Hey,
The problem you are having is be cause you are not inserting the sim properly. The watch comes with a small tool to push the sim in. After the sim is in restart the watch. Thanks
Apple Walters commented over 3 years ago.
Good news, my watch is now up and running. It took approximately 20miniutes for the network to recognise the Vodafone sim, I left it sitting and on, when the network recognised the sim it started to play a tune. I simply re-binded both QRCodes and re-entred all details and settings in the app. I think the key was getting the Sim to Click into place, this was not easy but once inserted correctly and left for 20minutes it worked as it should. I hope this helps others who like me were frustrated with the lack of details needed to get it working.
Apple Walters commented over 3 years ago.
Hi I just read your comment above about the sim not being in properly, I did not re-insert it again, I simply waited for approximately 20minutes.
Martin Packer from Proidux
commented over 3 years ago.
Great news Apple Walters. Merry Xmas and thanks for the feed back.
Alison Wortley commented over 3 years ago.
Hi, I purchased this watch beginning of Dec with a delivery date of 23rd Dec. I am still waiting to receive this watch or hearing from you regarding if it has been sent. Please advise
Emma from GrabOne Store
commented over 3 years ago.
Thanks for getting in touch Alison - we've sent tracking through for your order now via email :)
Rossanna Royal commented over 3 years ago.
Wifi is connected but still no verification code-sim has been in watch and connected to wifi for 24 hours!!
Kamal N Nirshma Chetty commented over 3 years ago.
Hi there watch is working now after re inserting the sim ... how can we add other people from we chat to the watch chat...
Louise from GrabOne Store
commented over 3 years ago.
Hi there, thanks for your query! Please contact the merchant directly here by using the contact information on the deal page. Thanks!
Rossanna Royal commented over 3 years ago.
Posted on here 2 days ago and comment has disappeared - can’t video call from watch to cell ph why?? Can video call from cell to watch though - watch has credit and wifi connected too!!
Louise from GrabOne Store
commented over 3 years ago.
Hi Rossanna, thanks for your post! The helpdesk will be in touch with you via email directly regarding this. Thanks! :)
Nick Perkins commented over 3 years ago.
We have issues with getting this attached to our Spark account. Spark will not issue a SIM on their smart watch plan unless you purchase one of their watches. (Alcatel or Spacetalk). Watch is basically useless to us if we can not connect via them.
Louise from GrabOne Store
commented over 3 years ago.
Hi Nick, thanks for your post! The helpdesk will also be in touch with you via email directly regarding this. Thank you! :)
