Viv Williams commented over 9 years ago.
Other than the obvious 99 levels opposed to 180 levels and the wattage 200 or 220. Which is the better machine. It's seems the 180 levels has more to offer but the price is the same. Can you please clarify?
Todd Baker commented over 9 years ago.
Hi there, am i missing something? It says free delivery on the images for both models and the price is specified as $179 in the grabone deal, but then when you select location the price jumps up buy $20? Please confirm what is going on here. Thanks!!
Chris Perreau commented over 9 years ago.
Hey Guys,
This is a typo on the deal; thank you for letting us know.
We are getting this updated now. The 180 level option is $199 as per the price at the cart stage.
tara hughes commented over 9 years ago.
Hello. I see that it says there are many levels/speeds to use and it runs at 50Hz. Can you set it at 30Hz or is it constantly at 50Hz?
Emma from GrabOne Store
commented over 9 years ago.
Thanks for your interest Tara - we are just checking this out now :)
Ray Scott commented over 9 years ago.
Hi. What is the guarantee on this? And is there a 30 day no questions asked return? Thanks
Emma from GrabOne Store
commented over 9 years ago.
Hi Ray,
The merchant will be online soon to provide some further details for you :)
Nitesh Raj commented over 9 years ago.
Hi
Whats the warranty on the product?
Is it in stock to be shipped next day from order?
Emma from GrabOne Store
commented over 9 years ago.
Hey Nitesh,
The delivery timeframe on this product is 21 days.
The merchant should be online tomorrow to provide some further information for you :)
Zaffar Zahara commented over 9 years ago.
Hi Ray ,
The unit comes with a 1 year warranty on it. We will repair or replace the unit for you under the warranty , Excludes any physical damage. :) sorry we do not offer a 30 day no question return .
Zaffar Zahara commented over 9 years ago.
Hi Nitesh ,
The Warranty on the unit will be 12 months. :)
Zaffar Zahara commented over 9 years ago.
Hi Viv,
Sorry for the delay in getting back . There is a $20.00 difference between the units and the 180 level machine comes with a bluetooth function as well . The 99 level machine does not have this option .
Sana
Tsb Living.
Zaffar Zahara commented over 9 years ago.
Hi Tara,
This unit can only be used at 50 Hz as this is by default and cannot be changed. You can only adjust the levels on these.
Sana
Tsb Living
Emma from GrabOne Store
commented over 9 years ago.
Keep the questions coming for this great deal everyone :)
Lisa Weston commented over 9 years ago.
Hi. Very interested in this deal. Is this machine pivotal or linear vibrating?
Emma from GrabOne Store
commented over 9 years ago.
Thanks for your interest Lisa.
The TSB Living Team will be back online later today to help you :)
Zaffar Zahara commented over 9 years ago.
Hi Lisa,
Thank you for your interest and sorry for the delay in getting back ,This is a pivotal machine.
Joy Perich commented over 9 years ago.
If something mechanical were to go wrong under warranty. Where do i send it to get repaired?
Emma from GrabOne Store
commented over 9 years ago.
Hey Joy!
If something were to go wrong (which hopefully it won't!), the TSB Living Team will make arrangements to sort this for you. Their contact email is [email protected]; but you can also contact the GrabOne Team here for help as well should you need it :)
[email protected] commented over 9 years ago.
Hi there I have a question - is this machine noisy - meaning can I use it while watching TV at a normal volume level?
Emma from GrabOne Store
commented over 9 years ago.
Sorry for the delay in getting back to you Kim!
The TSB Living Team will be back shortly to help you :)
sana Zahara commented over 9 years ago.
HI Kim Storey, You can surely use it while watching the TV on normal volume level. There is a nominal noise which comes when the top foot panel is in function. Thanks
Mel Whiting commented over 8 years ago.
Hi I ordered mine on 21 March 2017 and I just had a look and says delivery is expected 11 May 2017 - this will equate to 7 weeks from purchase and not the 21 days as advised. Can you please advise why as I didnt expect to wait 7 weeks for delivery.
sana Zahara commented over 8 years ago.
Hi Mel, thanks for getting in touch with us, we are aiming for delivery within the 21 days. sorry for the confusion, the deal has been extended due to the popularity hence the delivery time frame. We are aiming to dispatch all orders placed to date to be shipped out on Mon or Tue latest. Regards
Mel Whiting commented over 8 years ago.
Thanks for confirming shipping next week. Can't wait to get mine and having been having to use a friends to rehab my heel.
Emma from GrabOne Store
commented over 8 years ago.
Thanks Sana :)
Daryl Nolastname commented over 8 years ago.
Hi, Are there no green ones left in the 99 option and what is the maximum time it will allow you to set please? Regards.
Emma from GrabOne Store
commented over 8 years ago.
Hey Daryl,
That option is not available in Green for this deal.
The TSB Living Team will be back soon to help with your other query :)
sooyeon yoo commented over 8 years ago.
Hi How many years of warranty and any service center for this?
sana Zahara commented over 8 years ago.
Hi Daryl, the green ones are only available in the 180 range. It works in sessions of 10 min in auto mode. Manual mode, you can switch on and off accordingly. Regards
sana Zahara commented over 8 years ago.
Hi sooyeon, It comes with 1 year warranty, Our AKL branch has a tech on site, so anything during the warranty will be covered, beyond the warranty their will be a charge. most parts are carried but some specific parts such as LCD display etc needs to be from the manufacturers overseas and could take some time. Regards
Emma from GrabOne Store
commented over 8 years ago.
Hey Todd,
We have contacted you via email now on this
Emma from GrabOne Store
commented over 8 years ago.
Hey Mel - I have emailed you directly on this :)
Raewyn Hope commented over 8 years ago.
Hi. I bought one of these a few months ago, but there was no instructions/exercise booklet with it- so, I have no real idea how it all works or what the exercises you can do it . I tried to google an instruction booklet - but couldn't find one. Is it possible to perhaps get an electronic booklet, that I can download and print off ? It's rather difficult to get use of the machine if you don't really know how to use it properly, or its capabilities .
sana Zahara commented over 8 years ago.
Hi Raewyn ,
I can send you an e-copy of the booklet . Please flick us an e-mail.
Emma from GrabOne Store
commented over 8 years ago.
Hey Shantara,
Sorry for any confusion with this one.
Our system sends out a confirmation email of each purchase, and automatically generates a delivery date for your purchase. The delivery date is calculated on the end date of the deal PLUS the delivery timeframe in days.
Please rest assured, we have confirmed with the merchant and your purchase will be delivered within the 21 day time frame stated on the deal :)
Mel Boyd commented over 8 years ago.
Hi, I ordered one of these yesterday expecting 21 day delivery as stated but my invoice says delivery date is 11 June which makes delivery around 7 weeks. Will I have this in 3 weeks?
Emma from GrabOne Store
commented over 8 years ago.
Hey Mel :)
Sorry for any confusion with this one.
Our system sends out a confirmation email of each purchase, and automatically generates a delivery date for your purchase. The delivery date is calculated on the end date of the deal PLUS the delivery timeframe in days.
Please rest assured, we have confirmed with the merchant and your purchase will be delivered within the 21 day time frame stated on the deal :)
Jessica Wipou commented over 8 years ago.
Hi there is there an option to pickup?
sana Zahara commented over 8 years ago.
Hi Jessica, Sorry currently , we are offering only delivery option.
Martin Ma commented over 8 years ago.
Hi, I just want to know how different between the 99 and 180 levels? Is it about the strength of vibration?
Emma from GrabOne Store
commented over 8 years ago.
Thanks for your interest in this one Martin!
The TSB Living Team will be back online later today to provide some more details for you :)
sana Zahara commented over 8 years ago.
Hi Martin ,
Thanks for your interest.The main differences will be that the 180 level machine comes with LCD display and Bluetooth with MP3 speaker and it has 180 speed levels , which means the speed at which the machine vibrates will be higher compared to the 99 level machine.
Carl Lowther commented over 8 years ago.
Hi, I bought the 180 yesterday and it says that the delivery date is Sat 10th June. Is it not the 21 days as advertised?
Emma from GrabOne Store
commented over 8 years ago.
Hey Carl!
We apologise for any confusion caused by this situation.
Our system sends out a confirmation email of each purchase, and automatically generates a delivery date for your purchase. The delivery date is calculated on the end date of the deal PLUS the delivery timeframe in days.
Please rest assured, we have confirmed with the merchant and your purchase will be delivered within the 21 day time frame stated on the deal :)